Payment, Subscription and Refund Policy

1. Fees

Subscription fees Pricing page, in US dollars. The server fee is included in the package; there is no separate setup charge.

• One-week trial (Starter scope): one time only;
• SPARK, CORE, EDGE: monthly;
• ULTRA: for funds of USD 100,000 and above; terms are agreed in conversation.

2. Payment method

Payments are made only in crypto-assets and only to the address we give you. The networks accepted are EVM-compatible:

• USDT — BNB Smart Chain (BEP20)
• USDC — Base
• USDT / USDC — Arbitrum
• USDC — Polygon

3. Matching the amount

Every invoice is given a unique cents value so your payment can be recognised (for example 1,999.37 USDT). Please send exactly the amount stated.

• Underpayment: You are asked to make up the difference; if you do not, the payment is refunded less the network fee.
• Overpayment: The difference is credited to the next period or refunded on request.
• Exchange withdrawal fee: Some exchanges deduct the withdrawal fee from the amount sent. A reasonable tolerance applies to small differences.

4. Subscription term and renewal

The subscription starts on the date the payment is confirmed on-chain and runs for the period you choose. Automatic collection is not possible with crypto payments; renewal is done manually each period.

• From the end date 7 and 2 days before a reminder is sent by email;
• If payment is late 3-day grace period is allowed;
• If payment is not made within the grace period, the service is suspended.

5. What happens if payment is not made

Suspension is gradual and your positions are never abandoned mid-market:

1. No new slots are opened.
2. Open positions close on their own normal exit rules (target, time or protection threshold).
3. Once all positions have closed, the engine is stopped.
4. If payment is not made, the server 14 days it is then shut down and your API key is deleted.

If you pay within this period the service resumes where it left off.

6. Right of withdrawal

Under the Consumer Contracts Regulations 2013 in the United Kingdom and the Distance Contracts Regulation in Turkey, consumers generally have a 14-day right of withdrawal. Both sets of rules provide that, with the consumer's express consent, for digital services whose performance begins immediately provides that this right ends.

Performance is deemed to have taken place once your server is provisioned and the service is started. You are asked to confirm this during the application. In return:

• Before provisioning: If you have paid but your server has not yet been provisioned, the full payment is refunded on request (less the network fee).
• After provisioning: No refund is made for a period already started; if you end the subscription, the service continues to the end of that period.

7. Outages on our side

If, due to a fault attributable to us, the service is for more than 24 hours without interruption or longer, extra days equal to the downtime are added to your subscription without you having to ask. If downtime exceeds 7 days, you may request a pro-rata refund for that period.

Exchange-side outages, your own configuration errors and force majeure events fall outside this scope.

8. Changing packages

• Upgrade: It can be done at any time during the period; a pro-rata difference is charged based on the days remaining. Your open positions are unaffected.
• Downgrade: It takes effect at the start of the next period. When the slot count drops, surplus slots stop opening new positions; existing positions close on their normal exits.

9. Price changes

We may change prices. A change is notified to existing subscribers 30 days in advance is notified and takes effect only at the next renewal period. If you do not accept the new price, you may leave without renewing.

10. Invoicing

An invoice is emailed to you for every payment. If you need a company invoice, send us your tax details before paying.

11. Disputes

For anything to do with payment, first write to [email protected] and we respond to requests within 5 business days at the latest. For disputes that cannot be resolved Terms of Usethe jurisdiction provisions apply.